Is Baby Lounge trustworthy?
We operate based on high trust and confidence between our customers and us. We do hope to establish a long-term relationship with our customers, where they will return and buy from us again or be our walking advertisement to spread a word about us to their friends and families. And yes, credibility is important to us!
Who do you sell to?
We sell to everyone including consumers, retailers and resellers!
Do you sell your product wholesale?
Yes, We're happy to offer special discount to retailers and resellers for volume purchases. Just email us at mybabylounge@yahoo.com for wholesale enquiries.
Are your products brand new and never used before?
Yes, all our products are new and never used before.
How often does Baby Lounge add new items or update to the website?
We will constantly update our website whenever there are either new products or exciting promotion!
Would Baby Lounge carry the same products continually?
Yes, we will. We ensure all hot and best-selling products are on shelf all the time!
What happen if the items I order are out of stock?
This is no doubt that some items are fast selling than the other, but we do indicate the availability of all products. The colour of the item code will be changed if an item is not available. The colour indications are: Available; Limited; Sold.
How can I get to know about the latest news and promotion from Baby Lounge?
We are so glad to hear that you want to get updates from us! This is super duper easy! All you have to do is just subscribe to our e-newsletter.
This is how you can do it!
- On the right navigation panel of our site, scroll down until you see "subscribe to Baby Lounge".
- Fill in your email address and then click [Subscribe].
- You will be required to type a text you see in a box in a pop up window. Then, click [Submit].
- Once submitted, an email will be sent to your registered email. You will need to click the link in the email to activate your subscription.
- Once clicked, your subscription is activated! You're on our mailing list and will be receiving news from us!
It is easy, all you have to do is just add mybabylounge@yahoo.com into your address book and your mail server would recognize emails from mybabylounge@yahoo.com
as non-spam mails.
Ordering
Do you have a minimum order for each purchase?
No, we do not set a minimum order for each purchase. However, only purchase above RM150 will be entitled for free delivery within Peninsular Malaysia. (kindly refer to Shopping Guide).
Is the price shown on the website negotiable?
I'm afraid not. The price shown on the website is final. No negotiation is possible.
Do you do cash on delivery/self pick-up?
No, we don't do COD/self pick-up.
I have submitted my order form, what is next? How can i track the status of my order?
We understand your excitement of anticipation to receive your items, so we will keep you posted in any stages of your orders, right from the starts of ordering until when exactly will you be expecting it!
Here are the stages we meant:
- Order Confirmed – This email informs you that we have received your order and will process as soon as payment is made.
- Payment Received – This email confirms the receipt of your payment and your order will be finalised and shipped out.
- Order Processed – This email notify your order have been shipped out to you with the consignment number for tracking purposes.
- Order Completed – This email confirms the item has been safely delivered to you.
Although you have submitted the order form, payment has to be made as soon as possible in order to reserve the item.
We will only be keeping pending orders for 5 days. If we do not receive payment or hear from you withing the above-mentioned period, we will then remove your orders that are unpaid.
How long do I have to wait to receive my items?
As all our products are ready stock, so you will receive your items in 2-3 working days after payment is made.
Delivery schedule as below:
- Payment made before 4pm – Items will be shipped on the next working day.
- Payment made after 4pm – Items will be shipped on the following working day.
The currency used in this site is Malaysian Ringgit (MYR/RM).
Am i able to change my order?
I'm afraid not. Once an order has been placed and payment has been made, we are unable to make any changes to order including cancellations.
Can I request you to send the items as a gift to someone?
Yes, definitely! This is why we offer gift-wrapping service. We also offer dispatch service to deliver your gift personally to your recipient at minimal charges within Klang Valley.
Payment
How can I pay?
Currently, we only accept payment through Maybank. Payment can be done either through:
[+] Direct bank deposit - Deposit cash at any Maybank Cash ATM
[+] Online banking/transfer - Login to Maybank2u or any respective online bank accounts and make your transaction
Delivery Information
How much does my delivery charges cost?
Delivery charges are differing from location to location and the quantity of your purchases. Generally, postage for Poslaju will cost around RM6-RM12 for parcels below 2kg.
Please refer to Shopping Guides for more information.
Do you offer free postage?
Yes, we do. We offer free postage for purchases above RM100 in a single order within Peninsular Malaysia.
Do you deliver to East Malaysia?
Yes, we do. For exact amount of shipping cost, kindly contact us at mybabylounge@yahoo.com.
Do you deliver to outside Malaysia?
Yes, we do. Please contact us for more details.
Can I return an item after it is delivered to me?
Kindly refer to Terms & Conditions for our Return & Exchange policy.
Can I request for special delivery date?
Yes, you can. This option is already included in the order form. You can indicate a specific delivery date and time when you place your order.
Customer Service
Does Baby Lounge offer gift-wrapping services?
Yes, we do. Please refer to Gift Services for more details.
You can also include your personalised message in the order form; we will then print it on a complimentary gift message card and attach it to your gift.
Do you charge for gift-wrapping service?
Yes, we do. Refer to Gift Services for more details.
Contact Us
How do I contact Baby Lounge?
You can email us at anytime and we will try our best to revert within 24hours. Alternately, you can send us a message to 012-6399802.
Our working hours are from 10am to 4pm.
Do you have a showroom or outlet that I can visit?
We have a warehouse in Melaka but we do not have a showroom/outlet at the moment. Nevertheless, please rest assure that we can be reachable via phone or email if you need assistance for shopping with our online store.
How can I leave my feedback about your site, product or service?
Yes, we welcome feedback with suggestions! You can send us an email at mybabylounge@yahoo.com.
